IT Management – overseeing daily running and strategic growth

Following the installation of your system eXact Solutions can provide an IT Manager dedicated to ensuring that your system provides the level of service required.

The IT Manager provides a single point of contact for the operation of your system. The IT Manager is responsible for ensuring that the IT Strategy is updated on a regular basis, that any new projects are implemented on time and on budget, and that the system administration is maintained.

The IT Manager ensures that the system documentation and the operational manuals are maintained for the benefit of the smooth running of the system.

Your Service Desk – we can run it professionally

Because of the importance of IT within any organization nowadays, the main objective is to ensure that the IT system is fully operational. Except for planned maintenance this usually means 24 hours per day 7 days a week.

At eXact Solutions we have been managing systems within the legal profession for over 10 years and consequently know what the important factors are.

Unlike standard support organizations, we emphasize the Proactive element of the operation. We plan ahead to lower the risk. We ensure that all the factors that could affect an IT system have been considered and actively progressed before any problems should occur.

We can run a Service Desk for your organization in a completely professional manner ensuring that your system uptime is maximized.

Service Desk responsibilities include:

  • Network Management
  • WAN, and ISP and Blackberry Communications
  • Workstation maintenance
  • Email Management
  • Blackberry and iPhone Communications
  • Anti-virus and Anti-spyware Management
  • Third party applications management
  • Voice Management and Integration – where required
  • Managing fault calls with Service Level Agreements – remote and e in-house
  • Local purchasing recommendations
  • Effective sourcing of maintenance items
  • Back up management
  • Disaster Recovery planning
  • Regular health checks

Call us today on 0203 693 0140 to book your free IT consultation

IT Manager Support service image

Call us today on 0203 693 0140 to book your free IT consultation

eXact Solutions is an independent IT support company that provide IT solutions to meet all of your needs.